I recently, 10/8/20, discovered that it's extremely difficult to talk with a live person at PayPal, ostensibly because of the pandemic. The web site's pages are confusing. The Chat feature didn't work.
If I were coaching their boss, prompt customer service, (hiring hundreds more agents) would be the priority.* The CEO and all their board members know that their policy thwarts and upsets customers, and, he/she chooses to do it (for financial reasons) for another 24-hours. Fewer yachts and vacations would cover the costs for extra agents.
The CEO and all (yes all) PayPal employees appear to be unaware of the karma for treating others abusively.
Few at PayPal are experiencing the joy and satisfaction that comes from service.
* The same advice applies to Hawaiian Tel and Spectrum —both of their CEO's live in fancy houses and draw huge salaries, so they could afford to serve as they would like to be served.
"All" No conscious ethical person would work for an org that treats others as they have.
Last edited 10/29/20
