An article I'd like to read:
Bank of Hawaii President's ideal post to the community. "I apologize for the way I have been treating our customers. For several decades our telephones answer your calls with words to the effect. "Please hold, due to (insert excuse)." And, the incongruous, "We value you." And then we make you listen to ads and the same "elevator music."
Obviously making money has been more important than service. New bank employees (with their ineffective high school communication skills) have mentioned this arrogant abusive misuse of your time but I have ignored them. Rather than hire more receptionists so that you don't have to wait we say we're "sorry" and continually (as in premeditated abuse) choose to make you wait.
Last edited 12/7/24
